Terms & Conditions

Please read these Terms & Conditions carefully before downloading or using the SHORE PASS application or website. "SHORE PASS" may, in its sole discretion, modify, restrict, change, or otherwise alter these Terms in whole or in part, impose limits on certain features, or restrict your access to part or all of the application. By continuing to access and use this application, you confirm your consent to, agreement with, and understanding of such modifications, changes, or alterations.

1. The User Agreement

• 1.1 This user agreement is a legal agreement between you ("User", "you") and [Legal Entity Name operating SHORE PASS] ("SHORE PASS", "us", "we", "our"), a company duly registered under the laws of India, for the SHORE PASS online application for Services and Merchandise (the "App"), as available at [website / app store links] and updated from time to time.
• 1.2 We license the use of this App and its related documents ("Documents") to you based on this Agreement and subject to any rules or policies applied by the Google Play Store and the Apple App Store from which you download the App ("App Store Rules").
• 1.3 We do not charge for downloading this App; however, the App may contain in-app chargeable features. You confirm that you will be responsible for any internet-usage charges in accordance with your plan with your service provider.
• 1.4 We do not sell the App or its related Documents to you. We are, and remain at all times, the owners of the App and Documents.
• 1.5 Device requirements. The App is available for compatible Android and iOS devices with internet access. Storage, operating-system version, and connectivity requirements may change as the App is updated.
• 1.6 By accepting this Agreement, you confirm that you are not declared "Incompetent to Contract" (which, inter alia, includes insolvents) as described under the Indian Contract Act, 1872.
• 1.7 These Terms govern the use of the SHORE PASS App and Services, together with the Privacy Policy, and apply to the exclusion of all other terms and conditions (including any terms implied by trade, custom, practice, or course of dealing).

2. Definitions & Interpretation

• User — any person who registers or opens an account on our App or website.
• Payment — all modes of payment (credit card, debit card, NEFT, net banking, or any other payment source) through which a User makes a payment for Services or merchandise.
• SHORE PASS / App — the application software and all variants thereof, including our mobile apps, through which the Services are provided to the User and where current and relevant information regarding our operations is available.
• Agreement — the contract between the User and the Company constituted by these Terms and the Privacy Policy.
• Force Majeure — any event or condition beyond our reasonable control that leads to a delay or default in the performance of the affected party's contractual obligations.
• Wallet — a slot provided to the User in the App where the User's purchases and points are collected.
• Balance — the credit or reward points available in the User's Wallet within the SHORE PASS application.
• Payment Gateway — an agent between the Company and the User for processing various payments.
• Governing Authorities and Law — authorities of any legal entity recognised by the relevant State or Country.
• Services — the services, merchandise, or information provided by us to the User through the App.

The headings used in this Agreement are for convenience only and do not limit or otherwise affect these Terms.

3. Nature of the Service

• 3.1 SHORE PASS is a mobile application designed to provide seafarers and other users with port guidance, related services, and information, and to offer associated merchandise, through the App. The Services are intended to serve as a medium of contact, guidance, and information for Users who have a bona fide intention to use them.
• 3.2 The Services are provided for information and guidance only. You agree that, in no event, shall we be held responsible for any legal consequences arising as a result of any update, post, or sharing of any information or material by you on this App.
• 3.3 You acknowledge that the Services are used at your sole choice, discretion, and risk, that there is no requirement for you to use the Services, and that the Services and the App are to be used for individual, personal purposes only and not for any other professional purpose unless expressly agreed.

4. Eligibility & General Conditions

• 4.1 By agreeing to these Terms, you represent that you are at least 18 years of age and the age of majority in your jurisdiction of residence.
• 4.2 You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including, without limitation, copyright laws).
• 4.3 Certain geographical territories may restrict or prohibit access to or use of the Services. It is your responsibility to ensure that you are not in breach of any applicable law when accessing or using the Services and the App. If the use of the Services is illegal in your location, or you are otherwise restricted from using them, you must stop using the Services and the App with immediate effect.
• 4.4 You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your Services.
• 4.5 We reserve the right to refuse service to anyone, for any reason, at any time.
• 4.6 You understand that your content (excluding payment-card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment-card information is always encrypted during transfer over networks.
• 4.7 We may change these Terms at any time, including by SMS or notification. Revised Terms may be displayed in the App, and you may be required to read and accept them to continue using the Services.

5. Creating an Account

• 5.1 To use the Services, you must register or open an account and provide the following details: full name (and surname, if any), gender, date of birth, a username of your choice, mobile number, and email ID.
• 5.2 The Company may request ID proof to check and verify the information provided, and reserves the right to cancel, delete, or review any account, post, photograph, or information.
• 5.3 By creating an account, you confirm and agree that you: are a physical person (a legal entity will not be accepted as an account holder); are not a resident of a Restricted Region; are not acting on behalf of another party or person; and will comply with all relevant local and international laws and regulations.
• 5.4 You undertake that the information provided is correct, complete, and true. If any information is found to be untrue, the Company reserves the right to dismiss or cancel the account and treat it as a breach of this Agreement.
• 5.5 You are solely liable and responsible for your interactions, communications, and advertisements on or through the App. The Company is not responsible for any dispute arising between Users, expressly disclaims any responsibility or liability for transactions or interactions between members, and is under no obligation to take action, though it reserves the right to do so at its sole discretion.
• 5.6 By using the App or any Services, you consent to our collecting and using technical information about your devices and related software, hardware, and peripherals for internet-based or wireless Services, in order to improve our products and provide the Services to you.

6. Grant & Scope of Licence

In consideration of your agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to use the App on your devices, subject to these Terms, the Privacy Policy, and the App Store Rules. We reserve all other rights. You may download or stream a copy of the App onto a mobile device and view, use, and display the App for your personal purposes only, and use the Documents for your personal purposes only.

7. Licence Restrictions

Except as expressly set out in this Agreement or permitted by local law, you agree not to: copy the App or Documents except where incidental to normal use or necessary for back-up or operational security; rent, lease, sub-license, loan, translate, merge, adapt, vary, or modify the App or Documents; make alterations to, or combine or incorporate, the App with any other programs; disassemble, decompile, reverse-engineer, or create derivative works based on the App except to the limited extent permitted by law for interoperability; remove our copyright notice from any copies; provide or make available the App (in whole or part, including object and source code) to any person without our prior written consent; and you agree to keep all copies of the App secure and to comply with all technology-control or export laws and regulations that apply to the technology used or supported by the App.

8. Acceptable Use & Prohibited Uses

• 8.1 You must not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, nor act fraudulently or maliciously.
• 8.2 In addition to other prohibitions in these Terms, you are prohibited from using the App or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any prohibited use.

9. Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available through the App is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate, complete, or timely sources. Any reliance on the material is at your own risk. The App may contain historical information, which is not necessarily current and is provided for reference only. We reserve the right to modify the contents of the App at any time but have no obligation to update any information.

10. Modifications to the Service and Prices

Prices for our products and Services are subject to change without notice. We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

11. Products, Services & Merchandise

• 11.1 Certain products, services, or merchandise may be available exclusively through the App, may have limited quantities, and are subject to return or exchange only in accordance with our Returns Policy.
• 11.2 We have made every effort to display as accurately as possible the colours and images of our products, but we cannot guarantee that your device's display of any colour will be accurate.
• 11.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or Services. All descriptions and pricing are subject to change at any time without notice, at our sole discretion. We do not warrant that the quality of any products, services, information, or other material obtained by you will meet your expectations, or that any errors in the Service will be corrected.

12. Accuracy of Billing and Account Information

We reserve the right to refuse any order and to limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account, payment method, or billing/shipping address. We may attempt to notify you of any change or cancellation via the email, billing address, or phone number provided. You agree to provide current, complete, and accurate purchase and account information and to promptly update it so we can complete your transactions and contact you as needed.

13. Payments

Certain features of the App may be paid Services for which you may be charged a fee. Payments are processed through third-party Payment Gateways. We do not store your payment-card details; that information is provided to our third-party payment processors, whose use of your information is governed by their own privacy policies. We are not responsible for the content or practices of any third-party payment service.

14. Returns, Refund and Cancellation

• 14.1 A refund of fees or charges for paid Services will be given only once it is proven, after proper investigation by the Company, that the fault or error was in the Service provided by us. Users are advised to read the applicable rules and terms before proceeding with any transaction.
• 14.2 A refund of any nature will be credited to the Wallet of the User.

15. Optional Tools

We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge that such tools are provided "as is" and "as available" without warranties of any kind, and we shall have no liability arising from your use of optional third-party tools. Any such use is entirely at your own risk and discretion. New tools or services added in the future will also be subject to these Terms.

16. Third-Party Links & Advertising

• 16.1 Certain content, products, and services available via the App may include materials from third parties, and the App may contain links to third-party websites not under our control. We are not responsible for examining or evaluating their content or accuracy and will not have any liability for any third-party materials, websites, products, or services.
• 16.2 The App may contain advertisements or promotional updates, and the Company has the right to advertise or promote third parties. You must make your own independent judgement regarding any interaction with third-party sites, including the purchase and use of any products or services accessible through them. Complaints regarding third-party products should be directed to the relevant third party.

17. User Comments, Feedback and Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials ("comments"), whether at our request or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain any comments in confidence, to pay compensation for them, or to respond to them. We may (but are not obliged to) monitor, edit, or remove content we determine to be unlawful, offensive, or otherwise objectionable. You agree that your comments will not violate any third-party right or contain unlawful, abusive, or obscene material or malware, and that you are solely responsible for your comments and their accuracy.

18. Personal Information

Your submission of personal information through the App is governed by our Privacy Policy, which forms part of this Agreement.

19. Errors, Inaccuracies and Omissions

Occasionally there may be information on the App or in the Service that contains typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, offers, charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). We undertake no obligation to update or clarify information except as required by law.

20. Intellectual Property Rights

You acknowledge that all intellectual property rights in the App, the Documents, and the underlying technology anywhere in the world belong to us or our licensors, that the rights in the App are licensed (not sold) to you, and that you have no rights in or to the App, Documents, or technology other than the right to use them in accordance with these Terms. You have no right to access the App in source-code form. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

21. Disclaimer of Warranties; No Warranty or Support

• 21.1 You expressly acknowledge that use of the App, Documents, and Services is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy, and effort is with you.
• 21.2 To the maximum extent permitted by applicable law, the App, Documents, and Services are provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind, and we disclaim all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement.
• 21.3 We do not warrant that your use of the Service will be uninterrupted, timely, secure, or error-free, that the results obtained will be accurate or reliable, or that defects will be corrected. No oral or written advice given by us shall create a warranty. Should the App or Services prove defective, you assume the entire cost of all necessary servicing, repair, or correction.

22. Limitation of Liability

In no case shall SHORE PASS, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products obtained through it. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

23. Indemnification

You agree to indemnify, defend, and hold harmless SHORE PASS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

24. Events Outside Our Control (Force Majeure)

• 24.1 We will not be liable for any failure to perform, or delay in performing, any of our obligations under this Agreement that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks.
• 24.2 If such an event occurs, our obligations will be suspended and the time for performance extended for its duration, and we will use reasonable endeavours to find a solution by which our obligations may be performed.
• 24.3 We are not responsible for any interruption or failure of the network or system, or for any loss or damage suffered by you or any third party arising from device or system failure, incompatibility of your device, or any third-party virus attack, hack, or other malicious act.

25. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

26. Termination

• 26.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive termination for all purposes.
• 26.2 These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use the App.
• 26.3 If, in our sole judgement, you fail (or we suspect you have failed) to comply with any provision of these Terms, we may terminate this Agreement at any time without notice; you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.

27. Entire Agreement & Other Important Terms

• 27.1 These Terms, together with the Privacy Policy and any policies or operating rules posted by us, constitute the entire agreement between you and us and supersede any prior agreements, communications, and proposals.
• 27.2 Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision. Any ambiguities shall not be construed against the drafting party.
• 27.3 We may not transfer our rights and obligations under this Agreement to another organisation in a way that affects your rights. Every condition of this Agreement operates separately.

28. Governing Law & Dispute Resolution

• 28.1 This Agreement, its subject matter, and its formation are governed by Indian law, and you and we agree that the courts of India shall have non-exclusive jurisdiction.
• 28.2 In the event of a dispute, the party raising it shall give written notice (by letter or email) to the other party. The parties shall first attempt to resolve the dispute through discussion. If the dispute is not resolved within [thirty (30)] days of receipt of such notice, it shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, seated in [Mumbai, India], in the English language.

29. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to the App or website. It is your responsibility to check periodically for changes. Your continued use of the App or Service following the posting of any changes constitutes acceptance of those changes.

30. Contact Information

Questions or notices regarding these Terms should be sent to us at: